Order Information

Shipping Policy

Retail Customers

Retail customers may place orders online, by mail, or by phone. Payments can be made by check or money order (via mail only) or by credit card.

 

Please make check or money order (US dollars) payable to Quest Books.  

 

Phone orders may be placed by calling 800-669-9425.

 

Please refer to the charts below for postage and handling charges.

Our customer service department is open Monday through Friday, 8:30 a.m.—5:00 p.m. Central Time. Please address all orders, inquiries, and correspondence to:

Quest Books

Customer Service Department

PO Box 270

Wheaton, IL 60187-0270

 

Tel: 800-669-9425

E-mail: customerservice@questbooks.net

 

 

 

Postage and Handling

The following postage and handling information applies to online and mail orders. Please note that the shipping method you select only affects the time in transit, not the order processing and/or ship date.

 

Postage and Handling within the Contiguous United States

Media Mail

$10.00 per order

Prices vary for specialty items, oversized books, and collections.

USPS Priority Mail

$21.00 per order

​Prices vary for specialty items, oversized books, and collections.

 

Postage and Handling to Foreign Customers

Air Mail

$25.00 per order

Wholesalers, Booksellers, and Librarians

Quest Books titles are available nationally and internationally through our distributor. Please use the full ISBN when ordering.

Red Wheel/Weiser, LLC

65 Parker Street Suite 7

Newburyport, MA 01950

 

Tel: 978-465-0504

E-Mail: info@rwwbooks.com

Web: www.redwheelweiser.com

Return and Refund Policy

Last updated October 25, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition.

Return Process

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Quest Books
Attn: Returns
306 W Geneva Rd
Wheaton, IL 60187
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

 

(630) 665-0130 x347

customerservice@questbooks.com